Refund policy

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be in the original packaging, when applicable.
  • Include all original accessories, parts, and documentation.
  • Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

Certain items may not be eligible for return due to their nature or condition.

Damaged or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible.

Please provide your order number and, when applicable, clear photos of the item and packaging so we can review the issue and provide an appropriate solution.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Return Shipping

For approved returns due to a change of mind or other reasons not caused by an error on our part, return shipping costs may be the responsibility of the customer.

If the item is defective, damaged during delivery, or incorrect due to our error, please contact us before returning the item so we can determine the appropriate resolution.

Free Shipping

North Iron Yard offers free shipping on eligible orders.

Orders are generally delivered within 3–7 business days after processing. Delivery times may vary depending on the destination, carrier, weather, holidays, or other circumstances beyond our control.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible, and you may need to follow our return process.

How to Request a Return

To request a return or report an issue with your order, please contact us using the information below:

North Iron Yard
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522